Effective Date: January 1, 2025

VIGL Operations, LLC - Privacy Policy

Caravelle Hotel & Casino, Hotel Caravelle, and Company House Hotel (collectively, "we," "our," or "us") value your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our websites (https://www.caravellecasino.com/, https://www.hotelcaravelle.com/, https://www.hotelcompanyhouse.com/) or engage with our services.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identifiers: Name, email address, phone number, mailing address.
• Booking Information: Room reservation details, check-in/check-out dates, special requests.
• Gaming Information: Player's Club membership details, gaming activity (if applicable).
• Payment Information: Credit/debit card details (processed securely by third-party payment processors).
• Technical Data: IP address, browser type, operating system, cookies, and usage data.
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2. How We Use Your Information

We may use your information to:

• Provide, operate, and improve our hospitality and gaming services.
• Process reservations, payments, and gaming rewards.
• Send promotional offers, newsletters, and important service updates.
• Comply with legal and regulatory requirements.
• Prevent fraud and ensure the security of our websites and services.
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3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

• Service Providers: Payment processors, booking platforms, marketing partners.
• Legal Authorities: When required by law, court order, or regulatory request.
• Affiliated Companies: Within our corporate family for operational purposes.
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4. Cookies & Tracking Technologies

Our websites use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement security measures to protect your personal data. However, no online transmission is 100% secure. Please use caution when sharing personal information online.

6. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data. To exercise these rights, contact us at [Insert Contact Email].

7. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.

8. Contact Us

If you have questions about this Privacy Policy, contact us at: [Insert Business Address] Email: [Insert Email] Phone: [Insert Phone Number]

Effective Date: January 1, 2025

Terms of Service

By using our websites (https://www.caravellecasino.com/, https://www.hotelcaravelle.com/, https://www.hotelcompanyhouse.com/), you agree to these Terms of Service. If you do not agree, please do not use our websites.

1. Use of the Website

You agree to use our websites for lawful purposes only. You shall not:

• Engage in fraudulent, abusive, or unlawful activities.
• Interfere with the operation of the websites or attempt unauthorized access.
• Use automated means (bots, scrapers) to access our websites.

2. Booking & Reservations

All reservations made through our websites are subject to availability. We reserve the right to modify or cancel bookings due to unforeseen circumstances. Cancellation policies vary by property and are disclosed during the booking process.

3. Gaming Disclosures

For visitors to Caravelle Hotel & Casino’s website, participation in gaming activities is subject to all applicable laws and regulations. You must be of legal gambling age to engage in gaming-related services.

4. Limitation of Liability

We strive to provide accurate and up-to-date information but do not guarantee that the content on our websites is error-free. We are not liable for any direct, indirect, or incidental damages arising from your use of our websites.

5. Intellectual Property

All content on our websites, including text, images, logos, and trademarks, is our property or licensed to us. You may not reproduce, distribute, or modify any content without prior written permission.

6. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting.

7. Governing Law

These Terms are governed by the laws of the U.S. Virgin Islands. Any disputes shall be resolved in the appropriate courts of this jurisdiction.

8. Contact Information

For questions about these Terms, contact us at: 44A Queen Cross Street , Christiansted, VI 00820  Email: marketing@caravellehotelcasino.com Phone: 340-227-7156